1. Scope

• This policy applies to all bookings, rent payments, deposits, and transactions made via the BookMyHostel Platform.
• BookMyHostel acts only as a technology facilitator between Users and Hostel Partners.

2. Cancellation by Users

• Refund eligibility depends on the Hostel Partner’s policy.
• 7 days before check-in: Up to 100% refund (excluding convenience fees).
• Within 7 days: Partial refund (as per Hostel policy).
• No-show or same-day cancellation: No refund.

3. Cancellation by Hostel Partners

• Full 100% refund if a confirmed booking is cancelled by a Hostel Partner.
• Alternative accommodation may be offered to the User.

4. Rent Payments

• Rent once paid is non-refundable except for duplicate transactions or technical errors.

5. Security Deposits

• Security deposit refunds are governed by Hostel Partner’s policy.
• BookMyHostel is not liable for deductions or disputes regarding deposits.

6. Refund Process & Timeline

• Refunds processed within 7–10 business days.
• Refunds via original mode of payment.
• Delays caused by banks or payment gateways are outside our control.

7. Non-Refundable Fees

• Convenience fees, service charges, and applicable GST are non-refundable.

8. Force Majeure

• No refunds for cancellations due to natural calamities, strikes, or government restrictions unless Hostel Partner agrees.

9. Dispute Resolution

• Users may raise disputes via App/Website support.
• BookMyHostel may mediate but final liability rests with Hostel Partner.

10. Grievance Redressal