1. Introduction

  • Welcome to BookMyHostel We are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. .

2. Information We Collect

  • We collect the following types of information when you use our platform:
  • a)Personal Information
    1. Full Name
    2. Email Address
    3. Phone Number
    4. Date of Birth
    5. Gender
    6. Government-Issued ID (for verification purposes)
    7. Payment Information (processed securely through third-party payment gateways)
  • b)Non-Personal Information
    1. Device Information (IP address, browser type, operating system)
    2. Usage Data (pages visited, time spent on site, interaction with features)
    3. Cookies and Tracking Technologies (to improve user experience)
  • c)Hostel Owners’ Information
    1. Business Name
    2. Contact Details
    3. Hostel Listings (location, amenities, pricing, availability)
    4. Verification Documents (as required by government regulations)

3.How We Use Your Information

  • To Provide Our Services:Processing bookings, managing hostel listings, and handling transactions.
  • User Authentication & Verifications:Ensuring valid and secure user accounts.
  • Customer Support:Addressing inquiries, complaints, and technical issues.
  • Marketing & Promotions:Sending relevant offers, updates, and newsletters (with user consent).
  • Security & Fraud Prevention:Monitoring and preventing suspicious activity.
  • Legal Compliance:Adhering to applicable laws and government requirements.

4.How We Share Your Information

  • Hostel Owners:Limited data is shared to facilitate booking and verification.
  • Service Providers:Third-party payment processors, cloud storage providers, and analytics services.
  • Legal Authorities: If required by law, regulatory compliance, or to prevent fraudulent activities.
  • Business Partners:For promotions, loyalty programs, and customer benefits (only with prior consent).

4. Data Security Measures

  • Encryption: Secure Socket Layer (SSL) encryption for sensitive transactions.
  • Access Control: Restricted access to authorized personnel only.
  • Regular Security Audits: Periodic reviews to prevent vulnerabilities.
  • Security Disclaimer: While we take reasonable precautions, no method of data transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

  • We use cookies to enhance user experience, track preferences, and analyze website performance.
  • Users can disable cookies in browser settings, but this may impact certain functionalities.

6. Data Retention Policy

  • Personal data is retained only for as long as necessary for service delivery and compliance purposes.
  • Users may request data deletion or account deactivation by contacting our support team.

7. User Rights & Choices

  • Access & Correction: Review and update your personal information.
  • Data Deletion: Request removal of your data (subject to legal obligations).
  • Marketing Preferences: Opt-out of promotional emails and communications.
  • Data Portability: Obtain a copy of your personal data upon request.

8. Compliance with Government Regulations

  • Information Technology Act, 2000 (India): Ensuring compliance with local data protection laws.
  • General Data Protection Regulation (GDPR): Applicable to international users where required.
  • Other Data Privacy Laws: Adhering to relevant national and local regulations.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically.
  • Users will be notified of any significant changes through our platform or via email.
  • Continued use of our services constitutes acceptance of the updated policy.
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